Terms & Conditions

1. Introduction & Acceptance

1.1 About These Terms

These Terms and Conditions (hereinafter referred to as the "Terms", the "Agreement", or this "Document") govern the entire relationship between you (the "Player", "User", or "you") and Gamblezen (hereinafter referred to as "Gamblezen", "we", "us", or "our") in connection with the online gaming platform accessible at tymcc.ie (the "Website") and all related services, software, applications, features, content, and tools made available thereon (collectively, the "Services").

By accessing, browsing, registering on, or using the Website in any manner, you acknowledge that you have read, understood, and unconditionally agree to be legally bound by these Terms in their entirety, as well as any documents incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using the Website and the Services.

1.2 Additional Documents

These Terms must be read in conjunction with the following complementary documents, which together form the complete legal framework governing your use of the Services:

• Privacy Policy — sets out how we collect, process, store, and protect your personal data;
• Responsible Gaming Policy — describes the player protection tools and resources available to you;
• Any specific bonus, promotion, tournament, or game-specific terms published on the Website from time to time.

In the event of any conflict between these Terms and any additional promotional or game-specific terms, the additional terms shall prevail with respect to the specific activity they govern, unless expressly stated otherwise.

1.3 Modifications to These Terms

Gamblezen reserves the right to amend, update, or replace these Terms at any time at its sole discretion. We will endeavour to provide you with reasonable advance notice of any material changes by posting a notice on the Website, sending an email to the address registered to your account, or by updating the "Last Updated" date at the top of this page. Your continued use of the Website following the notification or publication of such changes constitutes your acceptance of the revised Terms. We therefore encourage you to review this page periodically.

1.4 Language

These Terms are published in English, which is the controlling language for all purposes. Translations, if any, are provided for convenience only and do not carry legal weight. In the event of any inconsistency between the English version and a translated version, the English version shall prevail.

2. Definitions

For the purposes of these Terms, the following words and expressions shall bear the meanings set out below, unless the context requires otherwise:

• "Account" means the individual player account created and maintained by a User on the Website in accordance with Section 3.
• "Account Balance" means the total funds, including both Real Money Balance and Bonus Balance, held within a Player's Account at any given time.
• "AML" means Anti-Money Laundering, referring to legal obligations and internal procedures designed to prevent the proceeds of criminal activity from being used on the Website.
• "Bonus Balance" means funds credited to a Player's Account in connection with a promotional offer and subject to the wagering requirements described in Section 6.
• "Bonus Terms" means the specific conditions, wagering requirements, and restrictions applicable to any bonus or promotional offer.
• "CTF" means Counter-Terrorism Financing, a regime of controls complementary to AML measures.
• "Eligible Player" means a Player who satisfies all eligibility criteria set out in Section 3 of these Terms.
• "Game" means any casino game, slot, table game, live dealer game, instant-win product, or any other gambling product offered on the Website.
• "Game Provider" means any third-party software provider whose games or content are made available through the Website.
• "KYC" means Know Your Customer, the identity verification and due-diligence process described in Section 3.3.
• "Prohibited Jurisdictions" means any country, territory, or region from which access to or use of the Website is restricted or prohibited in accordance with Section 3.2.
• "Real Money Balance" means funds deposited by a Player or credited as converted winnings and which are freely withdrawable (subject to applicable verification requirements).
• "RNG" means Random Number Generator, the certified software mechanism that determines the outcomes of Games.
• "Self-Exclusion" means a voluntary restriction mechanism allowing a Player to suspend or close their Account for a defined or indefinite period.
• "Services" means the gaming and ancillary services offered by Gamblezen via the Website, as defined in Section 1.1.
• "Wagering Requirement" means the number of times a bonus amount (or the total of a bonus plus deposit) must be staked before it may be converted to a Real Money Balance and withdrawn.
• "Website" means the online platform operated by Gamblezen at tymcc.ie and all its subdomains, mobile versions, and associated applications.

3. Eligibility & Registration

3.1 Minimum Age Requirement

By registering, you expressly confirm and warrant that you are 18 years of age or older and that you are legally permitted to participate in online gambling activities under the laws applicable in your country or jurisdiction of residence.

3.2 Geographic Eligibility

The Website is intended to serve Players located in jurisdictions where online gambling is lawful and permitted. It is your sole and exclusive responsibility to verify whether accessing and using the Services is lawful in your jurisdiction before registering an account. Gamblezen does not accept registrations from Players located in jurisdictions where online gambling is prohibited by applicable law. Failure to comply with this requirement may result in the immediate closure of your Account and forfeiture of any funds therein.

By creating an Account, you confirm that you are not accessing the Website from a Prohibited Jurisdiction and that you are not doing so on behalf of any person located in a Prohibited Jurisdiction.

3.3 Registration Process & KYC

To access real-money Services, you must complete the registration process by providing accurate, current, and complete information as requested in the registration form, including but not limited to your full legal name, date of birth, residential address, email address, and contact telephone number.

Gamblezen reserves the right to request documentary evidence to verify any information provided by you at the time of registration or at any point thereafter. Such documents may include, without limitation:

• A valid government-issued photographic identification document (e.g., national passport, national identity card, or full driving licence);
• A recent proof of residential address (e.g., utility bill or bank statement issued within the last three months);
• Documentation relating to the payment method used for deposits (e.g., a copy of the front face of your debit card with the middle digits obscured, or an e-wallet account screenshot);
• Source-of-funds documentation where required by our AML/CTF obligations or internal risk assessment procedures.

You agree that Gamblezen may, at its sole discretion and in accordance with our Privacy Policy, utilise third-party electronic identity verification providers to validate the information you submit. Failure to complete KYC verification within the time period notified to you may result in the suspension of withdrawal rights and, ultimately, account closure.

3.4 One Account Per Player

Each individual Player is permitted to hold one (1) Account only on the Website. The creation of multiple or duplicate accounts by a single individual — whether under different names, email addresses, or payment details — is strictly prohibited. Gamblezen reserves the right to close all duplicate accounts and to confiscate any associated Account Balances, including any bonus winnings generated through such accounts, without prior notice. Players who are found to have previously had an Account closed or suspended by Gamblezen may not re-register without our prior written consent.

3.5 Account Accuracy

You are responsible for maintaining the accuracy and completeness of all information held on your Account. Any changes to your personal details (including, but not limited to, your address, email address, or phone number) must be reported to us promptly by contacting our Customer Support team at [email protected]. Gamblezen shall bear no liability for any loss arising from your failure to keep your account information current.

4. Account Management

4.1 Account Security

You are fully responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your login credentials with any other person. You agree to notify Gamblezen immediately at [email protected] if you become aware of or suspect any unauthorised use of your Account or any other security breach. Gamblezen will not be held liable for any loss or damage arising from your failure to comply with these security obligations.

We strongly recommend that you use a unique, strong password for your Account and that you enable any additional security features made available on the Website, such as two-factor authentication, where offered.

4.2 Account Activity

You agree to use the Website solely for lawful, personal, non-commercial, and entertainment purposes. You must not use your Account to engage in any form of commercial or professional gambling, to operate any automated playing system (bot), or to facilitate the gambling activities of third parties.

4.3 Dormant Accounts

An Account shall be considered "Dormant" if there has been no log-in or real-money wagering activity for a continuous period of twelve (12) consecutive months. Prior to classifying an Account as Dormant, we will send at least one notification to your registered email address. Once classified as Dormant, Gamblezen reserves the right to deduct a dormancy administration fee of up to €5.00 per calendar month from your Account Balance until such time as the Account Balance reaches zero or you reactivate your Account by logging in and contacting Customer Support. Your funds remain retrievable until the Account Balance is exhausted.

4.4 Account Closure

You may request to close your Account at any time by contacting Customer Support at [email protected]. Any remaining Real Money Balance, subject to the completion of all applicable verification requirements, will be returned to you via your last verified payment method. Any Bonus Balance that has not met the applicable Wagering Requirement at the time of closure will be forfeited.

Gamblezen reserves the right to suspend or close any Account without prior notice in the event of:

• Breach of any provision of these Terms;
• Suspected fraudulent, dishonest, or collusive conduct;
• Failure to complete KYC requirements within the stipulated period;
• Use of prohibited software or tools;
• Any action we reasonably believe constitutes a risk to the integrity of the Games or the Website;
• A request by a regulatory, law enforcement, or judicial authority.

4.5 Account Verification Before Withdrawals

All withdrawal requests are subject to the satisfactory completion of KYC verification. We reserve the right to withhold payment until all required documentation has been received and approved. This process is in place to protect our Players and to comply with applicable AML and CTF regulations.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Gamblezen accepts the following payment methods for deposits and/or withdrawals. The availability of specific methods may vary and is subject to the Player's location and the status of their Account:

5.2 Deposits

All deposits must be made in Euro (€), the designated operating currency of the Website. Gamblezen does not charge fees for deposits; however, your payment provider may apply its own charges, for which we accept no responsibility.

• Minimum Deposit: €10.00 per transaction (unless a specific promotional offer specifies a higher minimum).
• Maximum Deposit: Subject to your chosen payment method's limits and the deposit limits set within your Account settings.
• Deposits are credited to your Account Balance immediately upon confirmation of receipt of funds by our payment processor.
• You may only deposit funds from payment accounts or instruments that are legally registered in your own name.
• Gamblezen reserves the right to request verification of the payment source and to reverse deposits where the identity of the account holder cannot be confirmed.

5.3 Withdrawals

Withdrawal requests are processed during standard business hours. Please note the following conditions:

• Minimum Withdrawal: €20.00 per transaction.
• Maximum Withdrawal: Up to €5,000 per single transaction; up to €10,000 per calendar week; up to €20,000 per calendar month (unless otherwise agreed in writing).
• Withdrawals must, wherever possible, be processed to the same payment method used for the most recent deposit ("return-to-source" policy).
• Requests submitted before 14:00 (Irish Standard Time) on a business day will generally be processed the same day, subject to completion of all KYC checks.
• Gamblezen reserves a processing period of up to 72 hours from the time of approval to dispatch any withdrawal, not including the payment provider's own clearance timescales.
• A withdrawal may be declined or delayed if your KYC documentation is outstanding, if a security review is ongoing, or if there are grounds to suspect fraudulent activity.

Gamblezen does not apply processing fees to withdrawals. However, bank wire transfers may attract fees levied by the receiving financial institution, for which we bear no responsibility.

5.4 Currency & Conversion

All transactions on the Website are conducted in Euro (€). If your payment provider's account is denominated in a different currency, conversions will be applied at the rate determined by your payment provider or card network. Gamblezen accepts no liability for losses arising from exchange rate fluctuations.

5.5 Anti-Money Laundering Checks

In accordance with our AML and CTF obligations, Gamblezen may conduct enhanced due diligence on transactions of significant value or where unusual patterns of activity are detected. This may include requesting source-of-funds or source-of-wealth documentation. We may delay or refuse to process a withdrawal pending the outcome of such checks. Where required by law, we may be obliged to report suspicious transactions to relevant authorities without prior notice to the Player.

6. Bonuses & Promotions

6.1 General Bonus Terms

Gamblezen may, from time to time, offer bonuses, free spins, cashback offers, reload bonuses, and other promotional incentives (collectively, "Promotions") to eligible Players. All Promotions are subject to these general terms and any specific bonus terms accompanying the individual offer. In the event of a conflict, the specific bonus terms shall prevail.

All Promotions are intended for personal entertainment use only and are subject to the following general conditions:

• Only one Account per household, IP address, device, or payment method is eligible to claim any given Promotion;
• Players must have verified their Account before any Promotion winnings can be withdrawn;
• Gamblezen reserves the right to withdraw, modify, or cancel any Promotion at any time and without prior notice;
• Bonuses credited in error may be reclaimed by Gamblezen regardless of whether they have been wagered;
• Gamblezen reserves the right to exclude any Player from receiving Promotions at its sole discretion.

6.2 Wagering Requirements

Unless expressly stated otherwise in the specific bonus terms, all bonuses are subject to wagering requirements before the associated funds may be converted to a Real Money Balance and withdrawn. The applicable Wagering Requirement and further details are specified in the terms of each individual Promotion.

• A Wagering Requirement of, for example, 35x means that the bonus amount (or bonus plus deposit, as specified) must be wagered thirty-five (35) times in total before a withdrawal can be requested from the Bonus Balance.
• Wagering Requirements must be completed within the validity period stated for each Promotion. Expired bonuses are forfeited automatically.
• The Real Money Balance and Bonus Balance are wagered separately. Real money funds are used for staking first before Bonus Balance funds are applied, unless the game interface specifies otherwise.

6.3 Game Contribution Rates

Not all Games contribute equally towards the satisfaction of Wagering Requirements. The table below sets out the standard contribution rates applicable to most Promotions, unless a specific offer states otherwise:

A full list of excluded games and any deviations from the above standard rates will be published in the applicable Promotion's specific terms.

6.4 Maximum Bet During Active Bonus

While a Bonus Balance is active and the Wagering Requirement has not yet been satisfied, the maximum permitted stake per bet or spin is €5.00 (or the currency equivalent), unless the specific bonus terms specify a different limit. Any winnings generated from a bet exceeding this threshold while a bonus is active may be forfeited at Gamblezen's discretion.

6.5 Bonus Abuse

Any attempt to exploit Promotions through systematic low-risk wagering strategies, use of multiple accounts, collusion, or any other method intended to circumvent the spirit of the Promotion constitutes "Bonus Abuse" and is strictly prohibited. Gamblezen reserves the right to void bonuses and any associated winnings, and to close the Account of any Player reasonably suspected of engaging in Bonus Abuse.

6.6 Free Spins

Free spin winnings are credited to the Bonus Balance and are subject to the applicable Wagering Requirement stated in the Promotion's terms. Unless otherwise specified, free spins are valid for 72 hours from the date of credit and expire if not used within that period. Free spin winnings caps, where applicable, will be stated in the specific terms of the Promotion.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All Games offered on the Website that are subject to random outcomes utilise a certified Random Number Generator (RNG) to determine results. The RNG system is designed to produce statistically random and unpredictable outcomes that cannot be influenced or predicted by any party, including Gamblezen. Our Game Providers are required to maintain their RNG systems in accordance with industry-accepted technical standards, and such systems are subject to periodic independent third-party testing and certification.

The certified return-to-player (RTP) percentages for individual games are disclosed either within the game's information panel or on our dedicated game information pages. Actual RTP experienced by any individual Player over any session may deviate significantly from the theoretical RTP due to the inherent statistical variance of games of chance.

7.2 Third-Party Game Providers

Games available on the Website are supplied by independent third-party Game Providers under licensing agreements. Gamblezen acts as the distributor of these games and does not develop or control the underlying game software. In the event of a dispute concerning the outcome of a game, the official records held by the Game Provider's servers shall be the definitive source of truth.

7.3 Technical Malfunctions & Errors

In the event of a technical malfunction, server error, software bug, or game interruption that affects the outcome or settlement of a game, Gamblezen reserves the right to void the affected game round(s) and return the relevant stakes to the Players involved. No winnings arising directly from a technical malfunction are valid or payable. Gamblezen will make all reasonable efforts to resolve technical issues promptly and to communicate with affected Players. We shall not be liable for any loss of opportunity, anticipated winnings, or consequential damages arising from technical malfunctions.

If you experience a technical error during gameplay, you should stop playing and contact Customer Support at [email protected] as soon as possible, providing details of the game, time, and the nature of the error.

7.4 Prohibition of Automated Play & Bots

The use of any automated playing software, artificial intelligence bots, scripts, macros, or any other tool that is designed to play games or make decisions on your behalf without direct human interaction is strictly and absolutely prohibited. Such conduct distorts the fair and competitive nature of the gaming environment and may constitute fraud. Any Account found to be engaging in automated play will be immediately suspended, all winnings generated through such means will be forfeited, and the matter may be referred to relevant authorities.

7.5 Collusion & Cheating

Players must not engage in any form of collusion with other Players or third parties, exploit software vulnerabilities, use prohibited advantage-play techniques, or engage in any conduct intended to manipulate game outcomes. Gamblezen employs advanced fraud detection technology and monitoring systems to identify and investigate suspicious play patterns. Any Player found to have cheated or colluded will have their Account closed, all funds forfeited, and may be subject to legal action.

7.6 Game Rules

Each Game is governed by its own specific rules, which are available within the game interface. You are advised to familiarise yourself with the rules, paytables, and features of any game before placing real-money wagers. Gamblezen cannot accept responsibility for losses incurred as a result of a Player's unfamiliarity with game rules.

8. Tournaments & Lotteries

8.1 Tournament Terms

Gamblezen may, from time to time, organise or facilitate gaming tournaments, leaderboard competitions, prize drops, and similar promotional events ("Tournaments"). Participation in any Tournament is subject to these Terms and any specific Tournament rules published on the Website at the time of the event.

General Tournament conditions include:

• Eligibility requirements, entry fees, prize structures, and scoring mechanisms will be published in the specific Tournament rules prior to the event's commencement;
• Players must hold a verified Account and have a sufficient Real Money Balance to meet any entry requirements;
• Tournament results are determined by the automated scoring system and are considered final, subject to the dispute resolution process described in Section 11;
• Prizes are awarded in the form specified in the Tournament rules (e.g., cash, bonus funds, free spins, or merchandise);
• Tournament prizes credited as bonus funds are subject to the Wagering Requirements described in Section 6;
• Gamblezen reserves the right to disqualify any Player who breaches these Terms or the specific Tournament rules from participation and prize eligibility;
• Gamblezen reserves the right to cancel, modify, or postpone a Tournament at any time with reasonable notice where circumstances require.

8.2 Leaderboard Competitions

Where Tournaments take the form of a leaderboard, ranking is determined by criteria such as aggregate wins, win multipliers, or total points accumulated during the designated period. In the event of a tie in the final standings, priority will be given to the Player who achieved the tied score earliest in the competition period.

8.3 Third-Party Lotteries & Prize Draws

Gamblezen may make available third-party lottery products or prize draw tickets from time to time. Such products are governed by the rules published by the relevant third-party organiser, and Gamblezen's role is limited to that of a facilitator. Gamblezen accepts no liability for any disputes arising from the outcome of third-party lottery or prize draw products beyond its reasonable control.

9. Intellectual Property

9.1 Ownership of Website Content

All content and materials on the Website, including but not limited to the Gamblezen name and logo, text, graphics, images, website design, user interface elements, database compilations, software, source code, promotional materials, and the overall look and feel of the Website (collectively, "Gamblezen Content"), are the exclusive intellectual property of Gamblezen or its licensors and are protected by applicable copyright, trademark, database right, and other intellectual property laws.

9.2 Limited Licence to Users

Subject to your compliance with these Terms, Gamblezen grants you a limited, non-exclusive, non-transferable, revocable, and personal licence to access and use the Website and its content solely for your own personal, non-commercial entertainment purposes. This licence does not include any right to:

• Reproduce, copy, distribute, modify, adapt, translate, or create derivative works from any Gamblezen Content;
• Sell, sub-licence, or commercially exploit any Gamblezen Content;
• Use any data mining, scraping, web crawling, or similar data-gathering tools on the Website;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices appearing on the Website;
• Frame or mirror any portion of the Website on any other website or digital platform without our express written consent.

9.3 Third-Party Intellectual Property

Games and certain other content available through the Website are the intellectual property of our Game Providers and other third-party licensors. All such intellectual property rights are reserved. Your use of games or third-party content does not confer upon you any ownership rights or licences beyond what is necessary to use the Services for personal entertainment.

9.4 Feedback & Suggestions

If you submit any feedback, ideas, suggestions, or other information relating to the Website or Services ("Feedback"), you hereby grant Gamblezen a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, and incorporate such Feedback into the Website and Services without any obligation to compensate you or acknowledge the submission.

10. Limitation of Liability

10.1 Services Provided "As Is"

The Website and all Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted availability. Gamblezen does not warrant that the Website will be continuously accessible, error-free, free of viruses or other harmful components, or that defects will be corrected.

10.2 Exclusion of Consequential Losses

To the fullest extent permitted by applicable law, Gamblezen, its affiliates, directors, officers, employees, agents, partners, and licensors shall not be liable for any:

• Indirect, incidental, special, consequential, punitive, or exemplary loss or damage;
• Loss of profits, revenue, data, goodwill, opportunity, or anticipated savings;
• Losses arising from your inability to access or use the Website or Services for any reason;
• Losses arising from the conduct of third parties, including other Players, Game Providers, or payment processors;
• Losses arising from the outcomes of Games, which are determined by certified RNG systems or, in the case of live games, by physical events.

10.3 Cap on Liability

To the maximum extent permitted by law, Gamblezen's total aggregate liability to you in connection with any single claim or series of related claims arising out of your use of the Website shall not exceed the lesser of: (a) the total amount of Real Money deposits made by you in the twelve (12) months immediately preceding the date on which the claim arose; or (b) €1,000.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Gamblezen, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, losses, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of any provision of these Terms; (b) your use of or reliance on the Website or Services; (c) any content you submit or post on the Website; or (d) any violation by you of any applicable law or the rights of any third party.

10.5 Force Majeure

Gamblezen shall not be liable for any delay or failure in the performance of its obligations under these Terms resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, acts of terrorism, government actions, regulatory interventions, pandemics, power failures, internet or telecommunications outages, third-party service disruptions, or cyber-attacks.

10.6 Jurisdictional Limitations

Certain jurisdictions do not permit the exclusion of implied warranties or the limitation of certain types of liability. To the extent that such laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

11. Dispute Resolution

11.1 Informal Resolution

We are committed to resolving any complaints or disputes that arise between Gamblezen and our Players in a fair, transparent, and timely manner. If you have a complaint or concern regarding the Website or our Services, we encourage you to contact our Customer Support team in the first instance:

11.2 Formal Complaints Procedure

If you remain dissatisfied with the outcome of Customer Support's initial response, you may escalate your complaint by submitting a formal written complaint to our Compliance department at [email protected]. Your formal complaint should include:

• Your full name and Account username;
• A detailed description of the issue, including the relevant dates, times, and amounts;
• Any evidence, screenshots, or supporting documentation relevant to your complaint;
• The outcome or remedy you are seeking.

We will acknowledge your formal complaint within 48 hours and will provide a final written response within 28 calendar days of receipt. Where the complexity of the issue makes this timeframe impracticable, we will notify you of the estimated resolution date.

11.3 Game Outcome Disputes

Disputes relating to the outcome of a specific game will be resolved by reference to the transaction logs and server records maintained by the relevant Game Provider. These records constitute the definitive and binding record of all game activity. Gamblezen's decision in respect of any game outcome dispute, following review of the relevant server records, shall be final.

11.4 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Ireland. Both parties submit to the exclusive jurisdiction of the courts of Ireland for the resolution of any dispute that cannot be settled through the complaints procedure described above.

11.5 Time Limit for Claims

Any claim or dispute arising out of your use of the Website must be raised within six (6) months of the event giving rise to the claim. Disputes raised after this period will not be accepted or entertained, to the fullest extent permitted by applicable law.

12. Health & Safety

12.1 Photosensitive Content

Some Games on the Website may contain flashing lights, rapid colour changes, or other visual effects that could trigger photosensitive epileptic seizures in susceptible individuals. If you or any person who may view the screen have a history of photosensitive epilepsy or any similar condition, please consult a medical professional before using the Website. Gamblezen accepts no liability for any health consequences arising from exposure to such visual content.

12.2 Mental Health & Wellbeing

Online gambling is intended to be a form of entertainment. Gamblezen acknowledges that gambling, if engaged in excessively or irresponsibly, can adversely affect an individual's mental health, financial wellbeing, and personal relationships. We are committed to creating a safer gaming environment and strongly encourage all Players to be mindful of the time and money they spend gambling.

If you are experiencing stress, anxiety, depression, or any other mental health difficulty — whether or not related to gambling — we encourage you to seek appropriate professional support. You may also contact our Responsible Gaming team for information about the tools available to help you manage your gambling activity.

12.3 Breaks in Play

We recommend that Players take regular breaks during extended gaming sessions. Features such as session time reminders and reality checks may be available within your Account settings. You are encouraged to make use of these tools to maintain a healthy approach to gaming.

12.4 Safe Internet Practices

You should ensure that you access the Website from a secure, private device and internet connection. We advise against using shared or public devices or networks for gaming activities, as this may compromise the security of your Account and personal information.

13. Responsible Gaming

13.1 Our Commitment

Gamblezen operates on the principle that gambling should be enjoyable, affordable, and firmly within the control of the individual Player. We are committed to implementing meaningful player protection measures and to signposting appropriate support for any Player who may be experiencing difficulties related to their gambling behaviour.

13.2 Player Protection Tools

The following responsible gaming tools are available to all Players through the Account settings or by contacting Customer Support:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit;
• Loss Limits: Restrict the amount you can lose within a specified period;
• Wager Limits: Cap the total amount you can wager within a given timeframe;
• Session Time Limits: Restrict the duration of any single gaming session;
• Reality Checks: Receive periodic on-screen reminders of your session duration and activity;
• Cooling-Off Period: Temporarily suspend your Account for a period of 24 hours, 7 days, or 30 days;
• Self-Exclusion: Exclude yourself from the Website for a minimum period of six (6) months or indefinitely. Once activated, self-exclusion cannot be reversed during the minimum exclusion period.

Limits can generally be decreased immediately; increases to existing limits will only take effect after a mandatory cooling-off period. Please visit our Responsible Gaming page for full details.

13.3 Underage Gambling Prevention

The minimum age to gamble on the Website is 18 years. We employ robust age verification procedures as part of our KYC process. We strongly advise parents and guardians to make use of parental control software to prevent minors from accessing online gambling websites.

13.4 Support Organisations in Ireland

If you are concerned about your gambling behaviour or that of someone close to you, the following organisations offer free and confidential support:

For more detailed information about responsible gaming tools, how to recognise problematic gambling behaviour, and how to access support, please visit our full Responsible Gaming page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, and any applicable bonus or game-specific terms, constitute the entire agreement between you and Gamblezen with respect to your use of the Website and the Services, and supersede all prior communications, representations, or agreements between the parties on the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, unlawful, or unenforceable, that provision shall be severed from the Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.3 Waiver

The failure by Gamblezen to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision and shall not prevent us from exercising that right or provision in the future. A waiver will only be effective if it is made expressly and in writing by an authorised representative of Gamblezen.

14.4 Assignment

You may not assign, transfer, sub-licence, or otherwise delegate any of your rights or obligations under these Terms to any third party without the prior written consent of Gamblezen. Gamblezen may assign, transfer, or delegate any or all of its rights and obligations under these Terms to any affiliate, successor entity, or acquirer without restriction and without prior notice to you, provided that such assignment does not materially reduce your rights under these Terms.

14.5 Third-Party Rights

These Terms are entered into between Gamblezen and you. Nothing in these Terms is intended to confer any right or benefit on any third party. No third party shall have any right to enforce any provision of these Terms.

14.6 Notices

Any notices or communications required to be given under these Terms shall be delivered: (a) by Gamblezen to you, via the email address registered to your Account or by a notice published on the Website; and (b) by you to Gamblezen, via email addressed to [email protected] or, for formal legal notices, to [email protected]. Notices shall be deemed received: in the case of email, within 24 hours of successful transmission (subject to no bounce-back notification being received); and in the case of website notices, at the time of publication.

14.7 Privacy & Data Protection

Gamblezen is committed to protecting your personal data. All personal information collected in connection with your use of the Website is processed in accordance with our Privacy Policy, which describes in detail the types of data we collect, the legal bases for processing, your data subject rights, and how to contact our Data Protection Officer. For any privacy-related enquiries or to exercise your data subject rights, please contact us at [email protected].

14.8 Links to Third-Party Websites

The Website may contain links to third-party websites, services, or resources for informational or operational purposes. Gamblezen does not endorse, control, or assume any responsibility for the content, privacy practices, or accuracy of information on any third-party websites. You access such websites at your own risk and should review their respective terms of service and privacy policies.

14.9 Anti-Social Behaviour

Players must interact with Gamblezen staff and other Players in a respectful and professional manner. Any Player who engages in abusive, harassing, threatening, offensive, or discriminatory behaviour towards Customer Support agents, other Players, or any other person in connection with the Website may have their Account suspended or permanently closed without prior warning.

14.10 Taxes

Players are solely responsible for determining, reporting, and paying any applicable taxes on their gambling winnings in accordance with the laws of their country of residence. Gamblezen provides no tax advice and accepts no liability for any tax obligations arising from your use of the Services. Irish resident Players should note that, under current Irish law, gambling winnings are not subject to income tax in the hands of the Player; however, you should consult a qualified tax professional for advice specific to your circumstances.

14.11 Complaints About Our Advertising

If you have any concerns about the content or placement of any Gamblezen marketing or advertising material, you may contact us at [email protected]. We are committed to ensuring that all advertising is conducted responsibly and in compliance with applicable standards and regulations.

14.12 Contact Information

These Terms and Conditions were last reviewed and updated on 5 September 2025 (Version 1.0). This document supersedes all prior versions published on the Website.